The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Can I view my site before propagation is finished?
Yes you can. By using the urls in your Welcome Email, you should be able to access your website...
Can you set nameservers for me?
If you didn't purchase your domain from us, we are not able to change the DNS since we don't have...
How do I connect and upload via FTP with Dreamweaver ?
Open DreamWeaver. Click on Site and choose Manage Sites.
Click the New...
How do I edit my files?
There are many editing softwares available to edit html or php files. You can use any text editor...
How do I upload my files?
You can upload your files using ftp. Just use the username and password in your Welcome email,...
How to avoid downtime while transferring your hosting account to us?
To avoid downtime while transferring your hosting account to us you will need to do the...
How to backup a database using phpmyadmin?
To backup the dsn from Phpmyadmin web interface do the following: 1) select the database you want...
I didn't get my welcome email, where can I get a copy?
Please check your SPAM folder as your mail client may have filtered our welcome mail to SPAM....
I just uploaded something and I can't see it! What's going on?
Occassionaly, when you've just uploaded a file via FTP, it won't show up on the list of files...
My Website Is Slow: The website is taking a long time to load. It just seems slower today then normal.
Extremely Large or non-optimized database.
Large amount of external calls.
Web Hosting Getting Started
Once your account is activated and you have received a Welcome Email please make sure that...
What are your nameservers?
You will find nameserver details pertaining to your domain in the welcome mail.
What happens after purchasing web hosting?
After you sign up and make the payment. Following things happen:
1. You get a welcome mail...
What is an Index page?
The index page is the URL or local file that automatically loads when a web browser starts...
What is CPanel?
CPanel is one of the most popular and an extremely powerful, web based control panel. Cpanel...
What is the absolute path of directories in my account?
Your absolute path is the same as what we refer to as your 'path to public_html'. It is:...
What permissions should be used for uploading files?
Files should be uploaded with the permissions 644 and directories with 755.
What settings do I need to upload my website?
You can begin to upload files to your domain once your received your welcome email,
What username do I use for FTP?
The username of the cpanel account can be used for FTP access. FTP sub-users that you can create...
Where do I put my webpages and files?
Webpages and files go in the directory called 'public_html'. Any files or images you place in...
Where do I upload my files?
All files should be uploaded to the folder called 'public_html' or "www".